Knowledge Base

General Mapware Resources

How to Add our Email to your Safe Sender List

Avoid missing Mapware emails by adding our email address to your safe sender list

Why?

Email newsletters sometimes can be blocked or filtered into the bulk folder especially now that email filters are focusing more strongly on “grey mail” or commercial mail. As a result of these changes you may be unable to read certain email communications even if you have subscribed to receive them.

To avoid these situations, add our email addresses to your Safe Senders List. We’ve put together a list of the most commonly used email programs with easy to follow instructions on how to add email addresses to your Safe Senders List.

Please add either the From Address that the email you received came from OR add info@mapware.com, support@mapware.com, product@mapware.com, teammapware@mapware.com or joe_sullivan@mapware.com to your Address Book or Contacts to continue receiving your subscriptions in your inbox!

What is an Email Safe Senders List?

Each email program features spam filters which automatically recognize white-listed and blacklisted email addresses. White-listed addresses are deemed acceptable and mail from these addresses is usually delivered to the inbox without additional filtering. Blacklisted addresses are senders from which you do not wish to receive email communication from. The Safe Senders List, also commonly referred to as a White List, is a list of all email addresses you would like to receive email from without impediment.

Your Safe Senders List is managed by you within your email program and can be easily updated based on your preferences. By default, email messages that you add to your own personal address book are considered safe and will not be re-routed to your junk email folder.

How to Add an Email Address to Your Safe Senders List?

Select your email account providers:

Gmail (mobile)

Option 1 – Mark as Not Spam

Step 1: Open the spam folder and tap the email.
Step 2: Tap the three dots in the upper right corner of the message, then tap Report Not Spam.
Step 3: This extra step ensures to give the email priority in your inbox. Just tap the three dots in the upper right corner of the message, then tap Mark Important.

Option 2 – Move to Primary Inbox

Step 1: Open the Promotions or Updates folder and tap the email.
Step 2: Tap the three dots in the upper right corner of the message, then tap Move To and select Primary.

Gmail (Desktop)

Option 1 – Mark as Not Spam

Step 1: Open the spam folder and select the email.
Step 2: Right-click the selected email, which will lead you to tab option, thus click Not Spam.

Option 2 – Add to Contact List

Step 1: Open the selected email with email address you want to save.
Step 2: Click the three dots in the upper right corner of the message, then select Add Email Address to Contact List.

Option 3 – Move to Primary Inbox

Step 1: Open the Promotions or Updates folder, and find the email you want to move to primary inbox.
Step 2: Right-click the selected email, which will lead you to tab option, thus click Move To > Primary tab. After selecting the tab, it will again ask if you want to make the change permanent, and please click Yes.

Option 4 – Add Whitelist Filter

Step 1: Click the configuration icon in the top-right corner, and then Settings from the drop-down menu.
Step 2: Find and click the Filters tab, then Create a new filter. Enter the domain of the email you want to whitelist in the From field, such as villaseminyak.com, astadala.com. Click Create filter with this search.
Step 3: In the box titled “when a message arrives that matches this search” select Never Send It to Spam. Thus, click the Create filter button.

Mail (Apple iOS mobile device)

Option 1 – Mark as Not Junk

Step 1: Open the junk folder and find the email.
Step 2: Next, swipe left email to see options. Select More button, then tap Mark, and choose Mark as Not Junk button.

Option 2 – Add to Contact List

Step 1: Open the message, and tap the “From” email address.
Step 2: Then tap “Create New Contact” to input the address in the contacts list.

Yahoo Mail (mobile)

Option 1 – Mark as Not Spam

Step 1: Go to spam folder, and tap the email.
Step 2: Tap the three dots in the bottom right corner of the message, then select This is Not Spam.

Option 2 – Add Whitelist Filter

Step 1: Tap the hamburger menu (three stacked lines) in the top left. Find and select Settings, thus scroll down to Filters.
Step 2: Next, select the email account you want to add a filter for. Tap the + icon to add a new filter.
Step 3: For a new filter, name it anything you want (such as “whitelist”), then either: Add our exact email you want to whitelist, or add the @domain.com you want to whitelist (such as: villaseminyak.com, astadala.com) to get deliveries from every email at that domain. For final, click the ✓ icon in the top right to save the filter.

Yahoo Mail (desktop)

Option 1 – Mark as Not Spam

Step 1: Go to spam folder, and the email.
Step 2: Tap the three dots in the bottom right corner of the message, then select This is Not Spam.

Option 2 – Add Whitelist Filter

Step 1: Click Setting on the upper right corner of Yahoo mail. Thus, select More Settings and find Filters.
Step 2: Next, click Add New Filters. Fulfill the details of new filter you want to add.

Option 3 – Add to Contact List

Step 1: Click the Contacts icon on the upper right corner area in mail.
Step 2: Then, click Add a New Contact to save our email address.

Outlook (mobile)

Option 1 – Move to Focused Inbox

Step 1: Open selected email, and then tap the three dots in the top right of the screen (not the dots inside the email).
Step 2: Next, tap Move to Focused Inbox. In the pop-up box, tap the radius button for “Move this and all future messages” then tap Move to Folder.

Option 2 – Mark as Not Spam

Step 1: Open the junk folder and hard tap the selected message.
Step 2: Next, tap Move Conversation option in the bottom and select Inbox.

Option 3 – Add to Contact List

Step 1: Open the message, and tap the sender name.
Step 2: Thus, tap Add to Contacts.

Outlook (desktop)

Option 1 – Whitelist for Outlook Webmail

Step 1: Open the email you want to whitelist.
Step 2: When you find an alert message stating, “Parts of this message have been blocked for your safety.” Click I trust sender@domain.com. Always show content.

Option 2 – Whitelist for Outlook version after 2000

Step 1: Click the blue Click here to download pictures information box.
Step 2: Click Add Sender to Safe Senders List. You can also click Add the Domain @domain.com to Safe Senders List to whitelist all emails coming from any email address on that domain.

AOL Webmail

Option 1.

Step 1: Open spam folder and tap the message.
Step 2: Afterwards, tap the OK, not “spam” button.

Option 2.

Step 1: Tap Contacts in the navigation panel, and tap the New Contact icon.
Step 2: Input the email address and tap the Add Contact button.